Microsoft Dealer Management System (DMS)
Our solution is a comprehensive software platform based on Microsoft technology that covers all processes related to trade in the automotive industry. Using the latest version of ERP class software - Microsoft Dynamics 365 Business Central, the DMS system offers advanced features that have been extended with additional functionalities to provide car dealerships with full IT support.
Full car dealership support
Dealerships face the challenge of professional customer service, with the simultaneous need to control many business processes related to e.g: ordering spare parts, servicing, finances and communication with the supplier's systems. Microsoft Dealer Management System is a comprehensive and flexible solution for dealerships that combines the advanced features of Microsoft Dynamics 365 Business Central with the functionalities that are necessary to efficiently support car dealerships.
Support for the most important areas of your business
Easily manage sales of new and used vehicles. The DMS allows easy and intuitive offer preparation. Salespeople are informed about what further steps should be taken and when to contact a given customer.
The unique VIN (vehicle identification number) is registered in the system allowing for vehicle data management and access to historical information, from the sales process to all inspections and service repairs.
Allows exchange of data regarding spare parts and cars using various protocols. Examples of such data exchange are the automatic generation of purchase orders, restocking items or updating order statuses.
Easily manage accounting and finances along with access to all financial data in real time. Fast and accurate reporting processes and valuable business analyses allow you to efficiently respond to changes and effectively manage key processes.
A useful tool for quick and transparent management of spare parts, from initial requirements, purchase orders and procurement, to forecasting and sales. The system stores detailed information about stock levels, reservations of parts for sales and service.
The DMS provides a complete overview of the entire after-sales process, allowing management of service deadlines, service contracts, work tracking and invoicing. It helps to improve the quality of after-sales service by providing a detailed service history of each vehicle, repair status, contract data, etc.
Business analytics and reports give you the ability to transform raw data into business insights and take strategic action. The DMS provides ready-made reporting and analysis that will help you make key decisions for your business.
DMS makes it easier to manage relationships with potential and existing customers and classify them according to specific criteria. It gives you control over current campaigns and the ability to analyse each potential customer in terms of sales opportunities.
Detailed system features
Support for key departments
Service department
- Different authorisation levels for system users improves work management.
- Access to current information on the status of works in progress (RWT).
- The retrofitting module enables automatic settlement of costs.
- Intuitive service panel.
- Easy reporting of settlements with service advisors and mechanics.
Service department
Spare parts department
- Electronic access to the full chain of substitute parts provided by manufacturers
- Possibility of defining prices and discounts depending on the producers, as well as the type of customers
- Acceleration of warehouse processes thanks to full traceability of ordered parts in connection with a sales or service order.
- Access to information regarding actual profit margins.
- Integration with online stores.
- Tracking and reporting sales taking into account specific criteria, e.g. manufacturer, time, type of customer.
Spare parts department
Dynamics 365 Business Central is part of the trusted, Microsoft product family, along with Microsoft 365 and Power Platform.
Choose proven and reliable solutions. With a system from Microsoft, you can be fully confident that your software will always be up to date. Additionally, an invaluable advantage of applications from the Microsoft Dynamics 365 family is their dynamic development in the field of artificial intelligence.
