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Privacy Policy

I. Definition

Personal data administrator – ("We") Nav24 S.P. Z.OO (KRS: 0000481874, NIP: 5472148066, REGON: 243394657) with our registered office at: ul. Towarowa 2/2200, 43-300 Bielsko-Biała, e-mail: kontakt@nav24.pl are committed to safeguarding the privacy of the users of our services and website. Our Privacy Policy aims to be transparent as to what personal data we collect, why the data is collected and how we handle it.


Personal Data – all information about a natural person identified or identifiable by one or more specific factors determining physical, physiological, genetic, mental, economic, cultural or social identity, including device IP, location data, online identifier and information collected via through cookies and other similar technology.


Policy – the below privacy policy


RODO – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.


Service – the website is run by the Administrator at the address https://nav24.eu.


User – any natural person visiting the Website or using one or more services or functionalities described in the Policy.

II. Data processing in connection with the use of this website

In connection with the User's use of the Website, the Administrator collects data to the extent necessary to provide the services offered, as well as information about the user's activity on the Website. The detailed rules and purposes of processing personal data collected when using the Website by the User are described below.

III. Purposes and legal grounds for data processing on the website

1. Use of the www.nav24.co.uk website


Personal data collected:


a) data contained in the forms available on the Website: name, surname, telephone number, e-mail address, company name and other personal data provided in the form, e.g. regarding the submitted inquiry;


b) data on the use of the Website, in particular the IP address, type of browser used, language, type of operating system, Internet service provider, information about time and date, location;


c) data on the use of the Website stored in the so-called cookies, such as click, navigation or browsing history, data on preferences or behaviour when browsing the Website;


d) data related to the use of e-mail and telephone services;


e) other data related to the use of the Website's functionalities by users, e.g. additional personal data regarding e.g. submitted complaints.


1.2.
Personal data of all persons using the Website (including IP address or other identifiers and information collected via cookies or other similar technologies) and data specified in point 1.1. above are processed by the Administrator:


a) to provide services electronically in the course of making content collected on the Website available to Users, providing contact forms


b) conclusion and performance of the contract or to take action at the request of the data subject before concluding the contract (podstawa prawna: art. 6 ust. 1 lit. b RODO);

c) to manage the sales and service processes


d) in order to handle complaints - then the legal basis for processing is the necessity of processing to perform the contract (art. 6 ust. 1 lit b RODO);


e) for analytical and statistical purposes - then the legal basis for processing is the Administrator's legitimate interest (Article 6 ust. 1 lit b RODO) consisting in conducting analyses of Users' activity, as well as their preferences in order to improve the functionalities and services provided;


e) in order to possibly determine and pursue claims or defend against them - the legal basis for processing is the Administrator's legitimate interest (Article 6 ust. 1 lit b RODO) consisting in the protection of his rights;


f) for the Administrator's marketing purposes, in particular related to the presentation of behavioral advertising - the rules for processing personal data for marketing purposes are described in the "MARKETING" section.


h) for the purpose of searching for employees - the legal basis for processing is the Administrator's legitimate interest (Article 6 ust. 1 lit b RODO) consisting in hiring employees to ensure the proper functioning of the Website.

2. Appointment Booking Form.


1. The administrator provides the opportunity to arrange a meeting with him using the online booking form. Using the meeting booking form requires providing personal data necessary to confirm the appointment, i.e. name, surname, e-mail address, telephone number and company name.


2. Personal Data Processing:


a.) in order to identify the sender and handle the meeting booking made by him through the meeting booking form available on the Website - the legal basis for processing is the consent given (Article 6 ust. 1 lit b RODO)


b.) for analytical and statistical purposes - the legal basis for processing is the Administrator's legitimate interest (Article 6 ust. 1 lit b RODO) consisting in keeping statistics of inquiries submitted by Users via the Website in order to improve its functionality.

3. Contact Form


1. The administrator provides the possibility of contact using electronic contact forms. Using the form requires providing personal data necessary to contact the user and answer the inquiry. The user may also provide other data to facilitate contact or handling the inquiry. Providing data marked as mandatory is required in order to accept and handle the inquiry, and failure to provide them results in the inability to service. Providing other data is voluntary.


2. Personal data is processed in the following manner:


a.) in order to identify the sender and handle his inquiry sent via the provided form or via instant messengers - the legal basis for processing is consent (Article 6 ust. 1 lit b RODO)


b.) for analytical and statistical purposes - the legal basis for processing is the Administrator's legitimate interest (Article 6 ust. 1 lit b RODO) consisting in keeping statistics of inquiries submitted by Users via the Website in order to improve its functionality.

IV. Marketing

1. Cele marketingowe


1. The Administrator processes Users' personal data in order to carry out marketing activities, which may consist of:


a) displaying marketing content to the User that corresponds to his interests (behavioral advertising);


b) sending e-mail notifications about offers or content which we deem to be interesting or that contain commercial information.


2. In some cases, in order to carry out marketing activities, the Administrator may use profiling. This means that the Administrator assesses selected factors concerning natural persons in order to analyse their behaviour or create a forecast for the future.

2. Marketing goals


The Administrator processes Users' personal data, including personal data collected via cookies and other similar technologies, for marketing purposes in connection with targeting Users with behavioural advertising (i.e. advertising that is tailored to the User's preferences). The processing of personal data then also includes the profiling of Users. The use of personal data collected through this technology for marketing purposes is based on the Administrator's legitimate interests and only on the condition that the User has consented to the use of cookies. Consent to the use of cookies can be expressed through the appropriate configuration of the browser, and can also be withdrawn at any time, in particular by clearing the cookie history and disabling cookies in the browser settings.

3. Direct Marketing

If the User has agreed to receive marketing information via e-mail, the User's personal data will be processed for the purpose of sending such information. The basis for data processing is also the legitimate interest of the Administrator consisting in sending marketing information about its own services (direct marketing). The user has the right to object to the processing of data for the purposes of direct marketing, including profiling. The data will be stored for this purpose for the duration of the Administrator's legitimate interest, unless the User objects to receiving marketing information.

V. Social media

The Administrator processes the personal data of Users visiting the Administrator's profiles in social media (Facebook, Twitter, Linkedin). This data is processed only in connection with maintaining a profile, including to inform Users about the Administrator's activity and to promote various types of events, services and products, as well as to communicate with users via functionalities available in social media. The legal basis for the processing of personal data by the Administrator for this purpose is its legitimate interest (Article 6 ust. 1 lit b RODO) consisting in promoting its own brand and building and maintaining a community associated with the brand.

VI. Cookies and similar technology

Cookies are small text files installed on the device of the User browsing the Website. Cookies collect information that facilitates the use of the website - e.g. by remembering the User's visits to the Website and the activities performed by the User.

1. Cookies „service”


The administrator uses service cookies primarily to provide the User with services provided electronically and to improve the quality of these services. Therefore, the Administrator and other entities providing analytical and statistical services use cookies and store information or access information already stored in the User's telecommunications end device (computer, telephone, tablet, etc.). Cookies used for this purpose include:


a) cookie files used to ensure security, e.g. used to detect fraud in the field of authentication;


b) "necessary" cookies, enable the use of services available on the Website, e.g. authentication cookies used for services requiring authentication on the Website;


c) "performance" cookies enable the collection of information on how to use the service of the Website;


d) "functional" cookies, enabling "remembering" the settings selected by the user and personalising the User's interface, e.g. in terms of the selected language or region from which the User comes, font size, website appearance, etc.;


e) "advertising" cookies, enabling the provision of advertising content to Users more tailored to their interests.

2. Cookies „marketing”

The administrator also uses cookies for marketing purposes, including and in connection with targeting Users with behavioural advertising. For this purpose, the Administrator stores information or accesses information already stored in the User's telecommunications end device (computer, telephone, tablet, etc.). The use of cookies and personal data collected through them for marketing purposes requires the consent of the User. This consent can be expressed through the appropriate configuration of the browser, and can also be withdrawn at any time, in particular by clearing the cookie history and disabling cookies in the browser settings.

3. Information on the tools used related to cookies:

4. Information about cookies.

  1. Information on managing cookies in individual browsers can be found on the websites dedicated to individual browsers:

VII. Period of personal data processing

Personal data is processed for a period determined on the basis of the following criteria:

a) legal provisions that may oblige the Administrator to process data for a certain period of time (e.g. the Accounting Act, Telecommunications Law);

b) the period for which the services are provided;

c) the period necessary to defend the Administrator's interests;

d) the period for which the consent was granted

VIII. User rights

  • Users whose data is held have the following rights:
    • The right to information about the processing of personal data - the Administrator provides information about the processing of personal data, including primarily the purposes and legal grounds for processing, the scope of data held, entities to which personal data are disclosed and the planned date of their removal;
    • The right to obtain a copy of the data - the Administrator provides a copy of the processed data concerning the person submitting the request;
    • The right to rectification - the Administrator removes any inconsistencies or errors regarding the processed personal data, and completes or updates them if they are incomplete or have changed;
    • The right to withdraw consent - if the data is processed on the basis of consent, the data subject has the right to withdraw it at any time, which, however, does not affect the lawfulness of the processing carried out before the consent is withdrawn;
    • The right to object to other purposes of data processing - the data subject may at any time object to the processing of personal data on the basis of the Administrator's legitimate interest (e.g. for analytical or statistical purposes or for reasons related to the protection of property). The objection in this regard should contain a justification and is subject to the Administrator's assessment;
    • The right to object to the processing of data for marketing purposes - the data subject may object to the processing of personal data for marketing purposes at any time, without the need to justify such an objection;
    • The right to limit processing - the Administrator ceases to perform operations on personal data, with the exception of operations to which the data subject has consented and their storage, in accordance with the adopted retention rules, or until the reasons for limiting data processing cease to exist (e.g. a decision is issued supervisory authority, allowing for further data processing);
    • The right to transfer data - to the extent that the data is processed in connection with the concluded contract or consent, the Administrator issues the data provided by the person to whom they relate, in a format that allows them to be read by a computer. It is also possible to request that these data be sent to another entity - provided that both the Administrator and the other entity to which the data is sent have appropriate technical conditions enabling such transmission;
    • Right to complain - if it is found that the processing of personal data violates the provisions of the GDPR or other provisions regarding the protection of personal data, the data subject may submit a complaint to the President of the Office for Personal Data Protection.
    • The right to delete data (the so-called right to forget) - is the basis for requesting the deletion of data, the processing of which is no longer necessary to achieve any of the purposes for which they were collected;
  • An application regarding the exercise of the rights of data subjects, together with an indication of what request the User makes, can be submitted
  • in writing to the address: Nav24 Spółka z ograniczoną odpowiedzialnością with its registered office in Bielsko-Biała, ul. Towarowa 2/2200, 43-300 Bielsko-Biala
  • by e-mail to the following address: ado@nav24.pl
  • If the Administrator is unable to determine the content of the request or identify the person submitting the request based on the submitted application, he will ask the applicant for additional information.
  • A response to applications will be provided within one month of receipt. If it is necessary to extend this period, the Administrator will inform the applicant about the reasons for such extension.
  • The answer will be provided to the e-mail address from which the application was sent, and in the case of applications sent by letter, by regular mail to the address indicated by the applicant, unless the content of the letter indicates the desire to receive feedback to the e-mail address (in this case, please provide e-mail adress).
  • Any questions, comments or requests regarding personal data may be directed by the User to the Personal Data Protection Inspector: e-mail address: ado@nav24.pl

IX. Collected data

In connection with the provision of services, personal data will be disclosed to external entities, including in particular suppliers responsible for the operation of IT systems, entities such as:

a) authorised employees and associates of the Administrator;

b) service providers supplying the Administrator with technical and organisational solutions enabling the provision of services (in particular courier and postal companies, entities providing IT services - including entities providing hosting services, producer and supplier of the offered software, marketing entities, entities supporting accounting processes, banks providers of legal and advisory services and their authorised employees and associates);

c) entities performing data analytics in order to personalise advertisements, develop remarketing campaigns and being separate administrators in this respect;

d) entities providing tools for analysis, optimization and efficient operation of the Administrator's services, being separate administrators in this respect;

e) public authorities, if they are authorised to do so by applicable law (after the relevant authorities submit an appropriate request).

The Administrator reserves the right to disclose selected information about the User to competent authorities or third parties who submit a request for such information, based on the appropriate legal basis and in accordance with the provisions of applicable law.

X. Data transfer outside the EEA

  1. Personal data may be transferred to a third country (outside the European Economic Area) and/or an international organization in connection with:

a) activities undertaken on social networking sites and the use of plug-ins and other tools from these sites (e.g. Facebook, Twitter, Linkedin);

b) Personal data may be transferred to a third country (outside the European Economic Area) based on relevant agreements to countries which, based on a decision of the European Commission, have been recognized as ensuring an adequate level of protection of personal data to the level of protection applicable in the European Economic Area or on condition applying appropriate safeguards, which may include the use of binding corporate rules, standard data protection clauses adopted by the European Commission, standard data protection clauses adopted by the President of the Office for Personal Data Protection or contractual clauses approved by the President of the Office for Personal Data Protection.

XI. Contact information

Contact with the Administrator is possible via the e-mail address: ado@nav24.pl or correspondence address: Nav24 Spółka z ograniczoną odpowiedzialnością with its registered office in Bielsko-Biała, at ul. Towarowa 2/2200, 43-300 Bielsko-Biala.

XII. Contact data

The policy is reviewed on an ongoing basis and updated if necessary.

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