How do we work?

We carry out all implementation projects according to the Microsoft Dynamics Sure Step methodology developed on the basis of many years of implementation experience from around the world. This is why it contains the best, tested practices in the field of effective implementation of business applications.

01. Diagnosis

Verification of customer needs in the field of software. Selection and preparation of an individual offer and cost estimation of the most adjusted solutions.

02. Analysis

Detailed study of company processes, defining requirements and planning a detailed schedule of activities.

03. Project

The project concerning implementation of previously assumed processes, creation of test environment of the system and determining how to implement individual solutions.

04. Construction

Construction and testing of system components according to earlier assumptions. Creation of interfaces and date migration processes. System configuration and tests.

05. Implementation

24-hour care of nav24 consultants over users and support in servicing the implemented system.

06. Start-up

Transfer of existing processes to the new system, final tests and user training.

Pre-implementation analysis

is an introduction to the implementation of software in the enterprise and is of key importance in the preparation of the entire process. Planning of all the activities in the framework of the project and selection of teams responsible for its implementation, both on the side of NAV24 and the client, occur on the basis of the analysis. As part of the analysis, a series of workshop meetings takes place during which all of the business processes models in the client's organization are prepared. At this stage a full List of the processes covered by the system and the Project Card containing the exact schedule, products and stages of implementation along with the budgets are created. As part of the pre-implementation analysis, a project Plan along with a problem register and a list of data migration are created.

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Implementation

The implementation of the ERP system consists of three stages:

 

01. Design

The first stage of system implementation, during which the project team develops a project to implement solutions that are a response to the client's business needs identified in the analysis phase. At this stage, system test environments are created, which are then configured to suit specific requirements. A plan for implementing individual solutions and a so-called Functional test sheet are also created.

02. Construction

The stage, during which individual components of the ERP system are created, defined and approved at the analysis stage. At that time all required functionalities, the data migration process and interfaces are created. After completing the construction phase, we have a ready, fully configured system, which is then subject to detailed acceptance tests carried out by key users from the customer team.

03. Start-up

At this stage of implementation, the processes are transferred to the new Microsoft Dynamics NAV system. The NAV24 implementation team conducts training on its use for system users. On both sides, final tests of system operation are carried out. A so-called Checklist is also created. After the final approval of the correctness of operation, the final data migration to the production version and the system start-up takes place.

Benefits from the
Microsoft Dynamics Sure Step methodology

The Sure step methodology guarantees the client full control over the entire implementation process. Thanks to pre-planned activities, clearly defined obligations and reliable documentation, the client has access to changes taking place at every stage of the project. Transparency of the process and efficient ongoing communication guarantee the security of the entire project and the budget.

Post-implementation support
and training

After launching the new system at the client's place, NAV24 offers its users constant substantive and technical support in the scope of the functioning of processes taking place in the system. Our service phone operates 24 hours a day and our Consultants are ready to take on the requests of our clients at any time.

Service

We offer professional service provided by the team of qualified consultants. We provide our clients with:

 

 

Centralized point of notification and technical support

Instant reaction time for reporting

24/7 availability

Solutions adjusted to individual needs

Qualified team of consultants developers

 

 

How do we help our clients?

 

Telephone assistance

Quick user support using the Skype application or a dedicated telephone line.

Remote assistance

Remote troubleshooting with TeamViewer.

Service visit

Users support at their premises during qualified consultants' visits.

They trust us

Technological partners

Microsoft
Tasklet
LS Retail
Netronic
Continia
MobileNAV
Anveo