In today’s world, quick and effective communication with customers is key for many companies, and automating processes in this area is becoming increasingly desirable. Sending SMS messages directly from an ERP system like Business Central opens up new possibilities for informing customers, reminding them of important deadlines, and running marketing campaigns. All of this can now be achieved thanks to SMS Sender, which integrates SMS functionality with Business Central.
What does SMS sender offer?
With SMS Sender, companies can send any SMS messages directly from Business Central to selected phone numbers. This is a significant convenience for daily communication, enabling the creation of advanced SMS systems tailored to the specific needs of a business. SMS Sender goes beyond sending individual messages—it can be used to develop more complex solutions that automate various aspects of communication.
This tool provides businesses with the flexibility they need to stay close to their customers. Whether it’s notifications about order statuses, payment reminders, or promotional campaigns, SMS Sender makes life easier for both companies and their recipients.
Examples of SMS sender use cases
Wondering how to use SMS in your day-to-day business operations? Here are some examples:
- Order Status Notifications: “Your order has been shipped.”
- Payment Reminders: “Dear customer, the payment due date for invoice DV13 is approaching.”
- Promotions and Marketing Campaigns: “Book today and get a 20% discount!”
- Practical Daily Applications: “Your car is ready for pickup.”, “Notification of goods delivery.”, “Reminder about your appointment.”, “Unload date notification with driver and vehicle details.”
- Other Custom Messages
Which SMS platforms can be used?
SMS Sender integrates with two popular platforms: SMSPlanet and SMSApi. Both provide reliable SMS services that can be seamlessly integrated with Business Central, ensuring smooth message delivery to customers.
Thanks to the flexibility of these platforms, companies can adapt the SMS system to their needs, choosing the right infrastructure to guarantee reliable message delivery. Additionally, there is an option to receive SMS replies, further enhancing interaction with customers.
With two-way SMS communication, you can engage in direct dialogue with your customers, enabling them to respond quickly to received messages. For example, customer replies such as “YES” to confirm an appointment can automatically trigger predefined system processes. This solution not only improves communication but also automates repetitive tasks, reducing staff involvement and increasing operational efficiency.
What’s next?
SMS Sender provides businesses with a tool for fast and direct communication with customers, integrating SMS message delivery with the Business Central system. Automating processes related to notifications, reminders, and marketing campaigns not only streamlines operations but also enhances customer satisfaction.
If this solution interests you and you’d like to learn more about integrating SMS with Business Central, feel free to contact us. We’d be happy to discuss how we can help improve communication in your company.
