A typical day begins at a manufacturing and sales company using minimum logistics thresholds that aren't integrated into the system. Each order requires manual verification of the minimum value.
Morning in the Office
The day starts with order reviews in the customer service department. Anna, responsible for processing orders, encounters one that seems to meet the minimum value for free shipping. However, due to the lack of automated control in the system, Anna has to manually check if all conditions are fulfilled. Unfortunately, she misses an error, and the order is processed with an additional transport cost of 350 PLN.
Noon
At noon, the accounting department receives a call from Mr. Tomasz, who received an invoice with an additional transport charge. Tomasz is furious. He doesn’t understand why the delivery fee was charged, contrary to the agreed terms. The conversation is tense, and customer service scrambles to find a solution to calm Tomasz and correct the mistake.
Afternoon
During the afternoon team meeting, the problem becomes the central point of discussion. The management team analyzes the situation and realizes that the lack of automated control over the minimum order value leads to errors affecting customer relationships and company profitability.
The manual verification of orders and errors in calculating transport costs are becoming increasingly burdensome. The team recognizes the need for an urgent solution that can automatically verify order values and delivery costs. A decision is made: a system must be implemented to simplify processes and enhance cost control..
It could have been different...
A simple control over the minimum order value could have been enough. You can set parameters to define the logistics minimum for a specific customer based on the type of packaging used.
If the minimum value isn’t met, the transport cost would automatically be added to the invoice. If the order exceeds the threshold, the system could apply a 100% discount, showing the customer their shipping savings.
How to do it?
This is precisely how the Minimum Logistics Module works. It ensures full automation and control over transport costs. Every sales document—Sales Order, Sales Quote, or Sales Invoice—has an additional tab in the Additional Information section, which automatically displays whether the order meets the defined logistics minimum.
Logistics Minimum statuses:
Each order is verified against the set logistics minimum, allowing better control over transport and handling costs. Based on the order value and established rules, the system assigns the appropriate status:
- ✅ Logistics Minimum met – The order meets the minimum value threshold, meaning no additional transport costs are charged, and the customer can benefit from discounts or free shipping.
- ❌ Logistics Minimum not met – The order does not reach the required minimum threshold, which may result in added transport fees or a lack of additional customer benefits.
- ℹ️ Minimum Rule not found – No minimum value rule is defined for a specific customer, discount group, or packaging type. In this case, the order is processed without logistics minimum considerations, potentially requiring manual input or further verification.
Benefits for you:
- Cost optimization – Avoid processing unprofitable orders.
- Increased transparency – Salespeople can immediately see if an order meets the minimum value, streamlining the sales process.
- Order control – You decide how the logistics minimum works, customizing it to your company's and customers' needs.
- Process automation – The system can automatically add transport costs or discounts based on logistics minimum fulfillment.
- Improved customer relations – Prevent unexpected charges, building trust and transparency.
- Compliance with Trade Terms – Ensure you honor agreed customer terms.
You can work differently!
With the Minimum Logistics Module in our N24 TMS product, you’ll never process unprofitable orders again. Each order undergoes automatic verification, giving you full control over transactions. Save time, money, and achieve peace of mind.
Interested in our solution or need help? Use the form below to contact us! You can find TMS AppSource.
