When gearing up for the implementation of a new ERP solution, most organizations tend to channel their efforts almost entirely towards the software aspect. They dedicate months to constructing a comprehensive ERP requirements document, followed by extensive research and the shortlisting of a dozen ERP vendors. Days or weeks are then spent watching ERP software demonstrations, culminating in requests for customer references within their industry from ERP vendors. However, the sobering truth is that they rarely allocate more than 10 percent of their time to a thorough evaluation of potential ERP implementation partners. Is this division of attention truly conducive to project success?

Converting a good ERP solution into a successful implementation

Whether we're discussing the finest system available or one that might be considered less robust, at the end of the day, software remains just that: software. Even the most expensive ERP solution in the world cannot singlehandedly revolutionize your business processes, place your customers at the forefront of all your endeavors, or transform the mindset of your internal teams. A proficient and capable implementation partner is essential in converting a good ERP solution into a successful implementation.

How to choose the right Partner?

So, in addition to assessing the quality of the software, it's imperative to scrutinize your choice of an implementation partner. Here are several factors to consider during the partner selection process:

  1. Industry Expertise: Does the partner offer the right industry-specific add-ons? Do they possess a deep understanding of your business? Can they communicate effectively within your industry, speaking your language? And do they exhibit a long-term commitment to your industry?
  2. Company Culture: Is the partner proactive or reactive in their approach? Are they transparent or secretive in their dealings? Do they maintain a formal or informal working environment? Are they centralized or decentralized in their decision-making structure? And does their corporate culture align with your own internal culture?
  3. Employee Quality: What is the caliber and industry experience of their employees? It's crucial to assess not only their pre-sales personnel but, more importantly, the proposed implementation team and their support staff.
  4. Innovation and Courage: To what extent do the partner's employees demonstrate innovation and courage? Are they capable of proposing creative and out-of-the-box ideas? Can they inspire you and your team with their forward-thinking approach?
  5. Implementation Methodology: Does the partner employ a well-defined and structured implementation methodology? If so, what does it entail, and how do their existing customers rate it?
  6. Change Management: Does the partner offer a structured change management skill set? Are they equipped to support your management team throughout the change process?
  7. References: Does the partner have a substantial client base in your specific industry or sub-industry? Are these clients satisfied with their choice of partner, and would they choose the same partner again?
  8. Financial Health: What is the financial stability of the partner? What is their growth trajectory (neither too low nor too high)? How confident are you in their long-term viability?

Never forget: a stellar implementation partner can transform an otherwise mediocre solution into a success, while a subpar partner can always bring about problems!

@nav24
ERP